Refund policy

All sales made through the Curident website are considered final. Due to health and safety considerations, we are unable to accept returns of Curident products. We do not offer refunds or exchanges except under the specific circumstances outlined below.

📦 Damaged or Defective Products

Refunds or replacements are available only if your product arrives damaged or defective.

If your product arrives damaged or defective, you must notify us within 7 days of delivery.

To initiate a claim, please provide:

Proof of purchase
A description of the issue
Clear photographic evidence of the damage or defect

Once your claim has been reviewed and approved, we will issue either a refund or replacement, as appropriate.

📬 Incorrect Orders

Please inspect your order upon delivery. If you receive the wrong product or experience another issue with your shipment, contact us as soon as possible so our team can review the issue and make it right.

↩️ Returns & Exchanges

Curident products are personal oral-care products. For health and safety reasons, products delivered in satisfactory condition cannot be returned or exchanged.

Products that have been opened or used are not eligible for return, refund, or exchange.

We also do not accept returns or provide refunds for sale items or gift cards, except where required by applicable law.

💳 Refunds

If your damaged or defective product claim is approved for a refund, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days for an approved refund to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact our support team.